Jewelry FAQ & Care Guide: Everything You Need to Know

Welcome to our comprehensive Jewelry FAQ & Care Guide. We are here to help you enjoy your AKRA pieces for a lifetime.

What makes AKRA jewelry different from mass-produced items?

Unlike mass-produced jewelry, every piece from AKRA is handcrafted in our studio located at 13 Abano St, Old Tbilisi.

We don't use factory molds; each setting is built around the specific shape of the natural stone. This is the heart of our process.

This artisanal approach ensures your jewelry has a soul, a history, and craftsmanship that simply cannot be replicated by a machine.

Are your gemstones natural?

Yes, we use a genuine Natural Gemstone in every design. Each stone is unique, which makes every AKRA piece one of a kind.

Because these minerals formed over millennia, subtle variations in hue and texture are expected and celebrated in our work.

Is your jewelry sterling silver?

Yes, we use solid 925 Sterling Silver. This high-quality metal is designed for durability and comfortable everyday wear.

Essential Jewelry FAQ & Care Guide for Daily Use

Will my piece look exactly like the photos?

Each item is handmade. Natural stones vary slightly in color and pattern. This variation is what makes your jewelry truly unique.

Is your jewelry suitable for sensitive skin?

Yes, our materials are hypoallergenic. Our silver and stone combinations are safe for most sensitive skin types to wear daily.

Do you ship worldwide?

Yes, we offer worldwide shipping. Every order includes tracking so you can follow your jewelry's journey from Old Tbilisi to you.

How long does shipping take?

Shipping times vary by location. Europe: 5–10 business days for most international delivery destinations. United States: 7–14 business days, depending on the state and local processing. Rest of the World: 10–24 business days for remote international delivery areas.

Can I return or exchange my item?

Yes, we accept returns and exchanges within 30 days of delivery. Please visit our Returns page for full details on our policy.

Will I receive tracking information?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor your package in real-time.

How should I care for and clean my gemstone jewelry?

Natural crystals like Malachite, Lapis Lazuli, and Turquoise require special attention to maintain their vibrant appearance over time.

Following a Handcrafted Jewelry Care routine is vital. To keep AKRA jewelry looking new, avoid harsh chemicals and perfumes.

We recommend cleaning silver and stones with a soft, damp cloth. Always store pieces in a dry place to prevent metal oxidation.

Using the jewelry box provided is the best way to protect your items from moisture and accidental scratches when not in use.

Consult our guidelines whenever you notice your stones looking dull to restore their original handcrafted luster.

What exactly is "925 Sterling Silver" and why is it used?

Sterling silver is an alloy containing 92.5% pure silver and 7.5% copper. This mix provides necessary strength for jewelry.

Pure silver is too soft for functional wear. Therefore, 925 Sterling Silver is the professional standard for high-quality pieces.

At our Old Tbilisi studio, we ensure every piece is hallmarked. This guarantees you receive authentic, long-lasting precious metal.

Do you offer bespoke or custom-made jewelry designs?

Absolutely. We specialize in creating unique, custom-made jewelry tailored to your vision and personal style requirements.

Whether you have a specific gemstone in mind or want to modify a design, our artisans are ready to help you create it.

Bespoke orders are a core part of AKRA. They allow us to connect with our clients' stories through silver and natural minerals.

Are the gemstones used in your studio ethically sourced?

Yes, ethical sourcing is a top priority. We hand-select minerals from trusted suppliers who share our commitment to fair trade.

From raw crystals to final polished stones, we ensure every material is obtained through sustainable and ethical practices.

Our commitment reflects our dedication to transparency regarding the origins of every stone we set in silver.

What if I don't know my ring size?

Choosing the right size is crucial. We recommend visiting a local jeweler to be measured or using a printable sizer at home.

We use standard US ring sizing. If the fit isn't perfect, contact us immediately for assistance with an exchange or adjustment.

Why does silver sometimes tarnish and how can I fix it?

Tarnishing is a natural reaction. It occurs when silver reacts with sulfur or moisture in the air. It is not a sign of low quality.

In fact, this reaction is a sign of purity. You can easily remove tarnish using a specialized silver polishing cloth periodically.

Regular wear actually helps prevent tarnishing. The natural oils from your skin act as a protective barrier for the metal surface.

Our experts suggest keeping silver away from humid bathrooms to minimize the need for frequent polishing.

Can I contact you if I have questions?

Of course, we’re always happy to help. You can reach us anytime at info@akragems.com for personalized support and advice.

Proper Handcrafted Jewelry Care ensures your special pieces remain beautiful. Refer to our advice often.

We want you to feel confident in your purchase. Use this digital Jewelry FAQ & Care Guide as a resource for all your ownership needs.

Every piece of 925 Sterling Silver we create is meant to be a legacy. We hope our instructions serve you well.

Our Jewelry FAQ & Care Guide provides the information you need for lasting quality. We invite you to bookmark this resource. This Jewelry FAQ & Care Guide is designed to enhance your experience with fine handcrafted silver.